Trusted Software for Inspired Care

đź’° Refund & Cancellation Policy

Last Updated: October 31, 2025

At DoctorERP, we aim to ensure complete satisfaction with our software and services.
This Refund & Cancellation Policy outlines the conditions under which you may request cancellations, refunds, or subscription adjustments.

1. Free Demo and Evaluation

DoctorERP offers free demos or trial access to help you evaluate our product before purchase.
We strongly recommend using the demo version to ensure the software meets your business needs prior to subscribing.

2. Subscription and Payment

All subscriptions and payments for DoctorERP are processed through secure payment gateways.
By completing a purchase, you agree to the selected plan’s duration, pricing, and terms.

3. Cancellation Policy

  • You may cancel your subscription at any time by contacting our support team.
  • Cancellation requests made after the renewal date will apply to the next billing cycle.
  • Once a plan is activated, it will remain active until the end of the paid period; no automatic refunds will be issued for early termination.

4. Refund Policy

Refunds are processed only under the following conditions:

  • Duplicate payment was made for the same account.
  • Technical issues from our end that prevent usage of the software, and no resolution was provided within a reasonable time.
  • Any other exceptional cases approved by our management team.

Refunds (if approved) will be processed to the original payment method within 7–10 business days.

5. Non-Refundable Services

The following are non-refundable:

  • One-time setup or customization charges
  • Training, data migration, or onboarding fees
  • Third-party integrations or add-on services

6. Renewal Policy

All subscriptions are valid for the period selected at purchase.
Renewal reminders are sent before expiration. To avoid disruption of services, users are encouraged to renew before the due date.

7. Contact for Refund or Cancellation

For refund or cancellation requests, please contact our support team:
👉 Click here to contact us

Please include your registered email, payment reference, and reason for the request for faster processing.

8. Policy Updates

DoctorERP reserves the right to update or modify this Refund & Cancellation Policy at any time.
All updates will be reflected on this page with a revised “Last Updated” date.